Accessibility Statement

1. Our Accessibility Commitment

UK Tax Hero is committed to ensuring that its website and digital services are accessible to all users, regardless of disability, assistive technology, or method of access. We believe that access to tax information and guidance should not be restricted by accessibility barriers.

This commitment extends to all users, including those with:

• Visual impairments, including low vision and blindness
• Hearing impairments or deafness
• Motor or physical disabilities affecting keyboard or pointer use
• Cognitive disabilities, learning differences, or neurodiversity
• Users accessing the site via assistive technologies such as screen readers, magnification software, switch access, or voice control

We are also mindful that many users access this site on mobile devices, in low-bandwidth conditions, or in environments where they cannot use a mouse or touchscreen in the conventional way.

2. The Accessibility Standard We Follow

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.2 is the current international standard for web accessibility and covers four principles:

• Perceivable: Information and user interface components must be presentable in ways users can perceive
• Operable: User interface components and navigation must be operable
• Understandable: Information and operation of the user interface must be understandable
• Robust: Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies

While we do not yet claim full WCAG 2.2 Level AA conformance across all pages, this is our active target and we are working systematically to achieve and maintain it.

3. Current Compliance Status

As of the review date of this statement, our compliance position across key WCAG 2.2 criteria is as follows:

We publish this status in a spirit of transparency. "Partially complete" and "Under review" items are active improvement tasks.

4. Known Accessibility Issues

We are currently aware of the following accessibility limitations:

• Some older article images lack descriptive alt text. We are systematically reviewing and updating image alt text across all content pages. Priority is given to diagrams, charts, and infographics that convey tax information.
• Downloadable PDF resources. Some older PDF templates may not be fully accessible for screen reader users. We are reviewing these and will either update them or provide accessible HTML alternatives.
• Video content. Where video content is present, closed captions have not yet been implemented on all videos. We are working to add captions to all video content.
• AI Tax Chat interface. The AI Tax Chat widget is an actively developed third-party-integrated feature. We are working with the relevant providers to improve keyboard and screen reader accessibility.
• Complex calculator tables. Some calculator result tables may not provide the most accessible experience for screen reader users. We are reviewing these for improvements.

If you discover any accessibility issue not listed here, please report it using the process in Section 7 below.

5. Technical Accessibility Features

The following accessibility features are implemented across the Website:

• Semantic HTML5 structure with appropriate heading hierarchy
• ARIA landmark roles for navigation, main content, and complementary content
• Visible focus indicators on all interactive elements
• Sufficient colour contrast ratios meeting WCAG 2.2 Level AA (minimum 4.5:1 for normal text)
• Text that can be resized up to 200% without loss of functionality or content
• Fluid, responsive layout that works correctly at all viewport sizes
• All animations respect the prefers-reduced-motion media query
• Breadcrumb navigation to aid orientation
• Sticky page navigation with active section highlighting
• Tables use appropriate column headers and ARIA labels
• Links have descriptive text — we avoid non-descriptive links such as "click here"
• The page language is declared in the HTML lang attribute (lang="en-GB")

6. Assistive Technology Compatibility

UK Tax Hero is designed to be compatible with the following assistive technologies (though we cannot guarantee full compatibility with all versions):

• Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Screen magnification: ZoomText, Windows Magnifier, macOS Zoom
• Voice control: Dragon NaturallySpeaking, Windows Speech Recognition, Apple Voice Control
• Switch access and keyboard-only navigation
• High contrast modes: Windows High Contrast Mode, macOS Increase Contrast

If you experience difficulties using the Website with a specific assistive technology, please tell us via our Online Helpdesk so we can investigate and improve.

7. How to Report an Accessibility Issue

We welcome all accessibility feedback. If you find a page or feature that is not accessible to you, please contact us:

• Online Helpdesk: uktaxhero.com/online-helpdesk/

When reporting an issue, please include as much of the following information as possible:

• The URL of the page where you encountered the issue
• A description of the accessibility barrier
• The assistive technology you are using (if applicable)
• Your operating system and browser version

We aim to acknowledge all accessibility reports within 5 business days and to resolve or provide a workaround for issues within 28 days where technically feasible.

8. Enforcement & Escalation

If you are not satisfied with our response to an accessibility report, or if you feel we have not addressed an accessibility barrier adequately, you may contact:

• The Equality and Human Rights Commission (EHRC) — the UK's statutory equality body, responsible for enforcing the Equality Act 2010: equalityhumanrights.com
• The Equality Advisory and Support Service (EASS): equalityadvisoryservice.com or call 0808 800 0082

UK Tax Hero is committed to the Equality Act 2010 and takes reasonable steps to ensure that disabled users are not placed at a substantial disadvantage in accessing our Services.

9. Contact Us

For any accessibility-related query, report, or request for an alternative format, please contact us via our Online Helpdesk. We are committed to responding promptly and working with you to ensure access.

This statement was last reviewed in May 2026 and will be reviewed again in May 2027, or sooner following any significant change to the Website.