Acceptable Use Policy

1. Scope of This Policy

This Acceptable Use Policy ("AUP") applies to all use of the UK Tax Hero website located at uktaxhero.com and all of its sub-pages, tools, calculators, AI Tax Chat, downloadable resources, and associated services (together, "the Services").

It applies to all users, whether accessing the Website as a visitor, registered user, partner, or in any other capacity, and regardless of the device or method of access used.

This AUP supplements and should be read alongside our Terms and Conditions. In the event of conflict, the Terms and Conditions take precedence.

2. Permitted Uses

You may use UK Tax Hero's Services for the following purposes:

• Accessing informational and educational content about UK taxation for your own personal, non-commercial research and understanding
• Using our calculators and tools to obtain general estimates for personal planning and educational purposes
• Using the AI Tax Chat for general tax questions and to understand how UK tax rules operate in general terms
• Downloading and using Excel templates and resources for your own personal or business use, subject to the terms stated on each resource
• Using the Find an Expert directory to identify and contact qualified tax professionals
• Participating in the Partner Programme in accordance with its terms
• Sharing links to articles and pages on UK Tax Hero on social media and other platforms, with appropriate attribution

Fair dealing with our content for the purposes of criticism, review, or private study is permitted to the extent allowed by UK copyright law, provided that appropriate attribution is given.

3. Prohibited Uses

The following uses are strictly prohibited:

3.1 Unlawful and harmful use

• Using the Services for any purpose that is unlawful under UK or applicable international law
• Using the Services to commit, facilitate, or assist in tax evasion or any other form of financial crime
• Using the Services to engage in or facilitate money laundering, fraud, or other criminal activity
• Using the Services to harass, threaten, defame, or cause harm to any individual or organisation

3.2 Intellectual property violations

• Copying, reproducing, republishing, or distributing any Content without our prior written consent
• Scraping, crawling, or using automated tools to harvest data from the Website without prior written authorisation
• Removing, altering, or obscuring any copyright, trademark, or other proprietary notices
• Creating derivative works from our Content for commercial purposes without prior written consent
• Using our brand name, logo, or other intellectual property without prior written permission

3.3 Technical and security violations

• Attempting to gain unauthorised access to any part of the Website, its servers, databases, or related systems
• Uploading or transmitting viruses, malware, ransomware, or any other harmful code
• Conducting denial-of-service attacks or any other attack on the Website or its infrastructure
• Attempting to intercept or monitor network traffic without authorisation
• Using the Website in a way that imposes an unreasonable or disproportionate load on our infrastructure
• Bypassing or attempting to circumvent any technical measures, access controls, or security features

3.4 Misrepresentation and impersonation

• Impersonating UK Tax Hero, its staff, or any third party
• Misrepresenting your identity or affiliation when using our Services
• Creating a false impression that you are acting on behalf of UK Tax Hero

3.5 Spam and unsolicited communications

• Using our helpdesk or contact mechanisms to send unsolicited commercial communications
• Harvesting email addresses or other user data from the Website

4. Specific Rules for AI Tax Chat

Our AI Tax Chat tool is subject to this AUP and the following specific rules:

• The AI Tax Chat must not be used to seek regulated or personalised tax, financial, or legal advice — it provides general information only
• You must not attempt to bypass, manipulate, or jailbreak the AI system's safety guidelines or operational parameters
• You must not use the AI to generate content intended to mislead others about tax obligations or to facilitate tax evasion
• You must not submit personal data belonging to a third party without their consent
• You must not attempt to extract information from the AI that is not legitimately within its general knowledge base
• Commercial use of AI-generated outputs (e.g. publishing AI responses as your own content) is not permitted without prior written consent

5. Content Submission Rules

Where the Website allows you to submit content (including helpdesk messages, feedback, or reviews), you agree that any content you submit:

• Is truthful and not misleading
• Does not infringe the intellectual property rights of any third party
• Does not contain malicious code, links, or payloads
• Does not contain defamatory, offensive, or otherwise objectionable material
• Does not contain personal data of third parties without their consent

We reserve the right to remove or decline any submitted content that breaches this AUP.

6. Security Responsibilities

If you become aware of any actual or suspected security vulnerability, data breach, or misuse of our Services, you are required to notify us immediately via our Online Helpdesk. Please do not publish or exploit any vulnerability before giving us a reasonable opportunity to address it (responsible disclosure).

You are responsible for maintaining the security of any devices and credentials used to access the Website. UK Tax Hero is not liable for any loss resulting from unauthorised access to your account or device.

7. Enforcement & Consequences

Any breach of this AUP may result in:

• Immediate suspension or permanent termination of your access to the Website and all Services
• Removal of any content you have submitted
• Civil legal action for damages, injunctive relief, or both
• Referral to law enforcement authorities where the breach constitutes a criminal offence
• Cooperation with regulatory authorities or other affected parties

We reserve the right to investigate suspected breaches of this AUP, which may involve sharing information with law enforcement authorities or other relevant bodies.

Our failure to enforce any provision of this AUP on any particular occasion does not constitute a waiver of our right to enforce it in the future.

8. Reporting Violations

If you become aware of content or conduct on the Website that you believe violates this AUP, applicable law, or our policies, please report it promptly via our Online Helpdesk. Please include:

• The URL or location of the content concerned
• A description of the violation you are reporting
• Your contact details (so we can respond)

We investigate all credible reports promptly and take appropriate action.

9. Contact Us

For questions about this Acceptable Use Policy, to report a violation, or for any related enquiry, please contact us via our Online Helpdesk.