UKTaxHero.com is responsible for personal information it collects through this website. Reading guidance and using public calculators does not require an account. Please do not enter tax identifiers, passwords or unnecessary sensitive information into the site.
Information that may be processed
Site operation and security
Server and security logs can include an IP address, requested page, time, browser details and error information. They are used to deliver, protect and troubleshoot the service.
Information you choose to send
If a clearly labelled contact or expert-help route is available, it will explain what is requested and why before submission. Public intake remains unavailable unless that notice and its controls are present.
Why information is used
Depending on the purpose, processing may be based on consent, a contract or requested pre-contract steps, a legal obligation, or legitimate interests such as operating and securing the site. A specific collection point should identify the relevant purpose and lawful basis.
Sharing and international processing
Service providers may process limited information to host, secure or maintain the website. Personal information is not sold. If a provider processes information outside the UK, appropriate safeguards should be used where required.
Retention
Information should be kept only for as long as needed for the stated purpose, security, dispute handling and legal obligations. Retention depends on the record type; UKTH does not publish an invented single period for every category.
Your data-protection rights
Depending on the circumstances, UK data-protection law can give you rights to access, correct, erase or restrict personal information, object to processing, receive portable data, or withdraw consent. You can also complain to the Information Commissioner’s Office.
Expert matching requests
If you ask UKTH to find you an accountant or tax professional, we collect your name, email address, an optional phone number, the first part of your postcode (for example LS1), the type of help you need, whether you are an individual, landlord or business, a turnover or income range, how urgent it is and a short description you write. We also record which page or calculator you started from, but not any figures you entered into a calculator.
Why and on what basis. We use this information to review your request and introduce you to one independent professional who covers that kind of work. We rely on the steps you have asked us to take (UK GDPR Article 6(1)(b)). We do not use it for marketing and we do not sell it.
Who receives it. UKTH staff who review requests. If your request is suitable, one partner firm first sees the type of request, client type, size range, area and urgency. Only if that firm accepts does it receive your name, contact details and description. That firm is then responsible for your information under its own privacy notice. Our hosting provider stores the data, encrypted, on our behalf.
Operations email and printable copies. We also send your enquiry details to our designated UKTH operations inbox with a printable PDF, so authorised staff can review and manage your request. Our email provider processes these copies on our behalf. Email attachments and any printouts follow the same access restrictions, retention reviews and privacy-request procedures as the enquiry record. For a copy, correction or deletion request, contact angel@uktaxhero.com and quote your UKTH reference. Privacy notice version 2026-10-b.
Money. The service is free to you. UKTH may receive an introduction fee from the professional when they accept your request. This does not change what they charge you.
How long. We review each request 365 days after it was made and delete or anonymise it unless there is a documented reason to keep it, such as a complaint. Records of introduction fees, which contain no client contact details, are kept for six years as accounting records.
Partner applications. If a firm applies to join our partner programme, we collect the contact person’s name, work email and phone, firm details and professional body membership, to verify the firm and run the partnership.
Your choices. You can ask for a copy of your request, a correction or deletion, or object, by using the online helpdesk or replying to your confirmation email and quoting your UKTH reference. You can also complain to the Information Commissioner’s Office.